{"id":1865,"date":"2019-04-02T12:14:00","date_gmt":"2019-04-02T12:14:00","guid":{"rendered":"http:\/\/portaileduc.net\/website\/?p=1865"},"modified":"2026-10-24T12:25:10","modified_gmt":"2026-10-24T12:25:10","slug":"la-carte-dempathie","status":"publish","type":"post","link":"https:\/\/portaileduc.net\/website\/la-carte-dempathie\/","title":{"rendered":"Carte d&#8217;empathie : mode d&#8217;emploi et exemples"},"content":{"rendered":"<div><span class=\"ace-all-bold-hthree\"><span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z\">La carte d\u2019empathie, propos\u00e9e par la soci\u00e9t\u00e9 X-Plane<\/span><span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z\"> est un outil visuel souvent utilis\u00e9 en Design Thinking.<\/span><\/span><\/div>\r\n<div><span class=\"ace-all-bold-hthree\"><span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z\">Aujourd\u2019hui, Dave Gray vient de proposer une important mise \u00e0 jour de la carte d\u2019empathie.\r\n<\/span><\/span><\/div>\r\n<div><\/div>\r\n<div>\r\n\r\n<div id='gallery-1' class='gallery galleryid-1865 gallery-columns-3 gallery-size-medium'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/portaileduc.net\/website\/la-carte-dempathie\/3-carte-empathie-vesion-2\/'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"194\" src=\"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/3-carte-empathie-vesion-2.jpg?fit=300%2C194&amp;ssl=1\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/3-carte-empathie-vesion-2.jpg?w=1600&amp;ssl=1 1600w, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/3-carte-empathie-vesion-2.jpg?resize=300%2C194&amp;ssl=1 300w, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/3-carte-empathie-vesion-2.jpg?resize=768%2C496&amp;ssl=1 768w, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/3-carte-empathie-vesion-2.jpg?resize=1024%2C662&amp;ssl=1 1024w, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/3-carte-empathie-vesion-2.jpg?resize=50%2C32&amp;ssl=1 50w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/portaileduc.net\/website\/la-carte-dempathie\/2-carte-empathie-vesion-1\/'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"212\" src=\"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/2-carte-empathie-vesion-1.jpg?fit=300%2C212&amp;ssl=1\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/2-carte-empathie-vesion-1.jpg?w=1058&amp;ssl=1 1058w, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/2-carte-empathie-vesion-1.jpg?resize=300%2C212&amp;ssl=1 300w, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/2-carte-empathie-vesion-1.jpg?resize=768%2C542&amp;ssl=1 768w, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/2-carte-empathie-vesion-1.jpg?resize=1024%2C722&amp;ssl=1 1024w, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/2-carte-empathie-vesion-1.jpg?resize=50%2C35&amp;ssl=1 50w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div><\/figure><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/portaileduc.net\/website\/la-carte-dempathie\/1-carte-empathie-vesion-2-couleur-900\/'><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"194\" src=\"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/1-carte-empathie-vesion-2-couleur-900.jpg?fit=300%2C194&amp;ssl=1\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/1-carte-empathie-vesion-2-couleur-900.jpg?w=900&amp;ssl=1 900w, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/1-carte-empathie-vesion-2-couleur-900.jpg?resize=300%2C194&amp;ssl=1 300w, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/1-carte-empathie-vesion-2-couleur-900.jpg?resize=768%2C497&amp;ssl=1 768w, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/1-carte-empathie-vesion-2-couleur-900.jpg?resize=50%2C32&amp;ssl=1 50w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\r\n\r\n<\/div>\r\n<div><span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z\">L\u2019objectif principal de la carte d\u2019empathie est une meilleures compr\u00e9hension d\u2019un client, d\u2019un utilisateur, d\u2019un coll\u00e8gue, d\u2019un prospect\u2026 dans le contexte de l\u2019utilisation de nos services ou produits. Il s\u2019agit de se mettre autant que possible \u00e0 la place de la personne vis\u00e9e \u00e0 travers son exp\u00e9rience v\u00e9cue ou bien souhait\u00e9e. L\u2019aspect sensoriel avec les cat\u00e9gories<\/span> <span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z h-ldquo\">\u201c<\/span><span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z\">voir\u201d,<\/span> <span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z h-ldquo\">\u201c<\/span><span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z\">entendre\u201d,<\/span> <span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z h-ldquo\">\u201c<\/span><span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z\">faire\u201d est important pour garder une approche concr\u00e8te de l\u2019exp\u00e9rience utilisateur.<\/span><\/div>\r\n<div><\/div>\r\n<div>Le site <a href=\"http:\/\/visual-mapping.fr\">http:\/\/visual-mapping.fr<\/a> propose une<span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z\"> version traduite de la carte.<\/span><\/div>\r\n<div>\r\n<div><span class=\" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuiz88zkoz81zz83z36z86zz88zz82znidnz87zlz68zz69zz76zhwfz68zz86zz67zodyz86z\">Vous pouvez t\u00e9l\u00e9charger la version fran\u00e7aise de la carte d\u2019empathie au format PDF en cliquant sur le lien suivant ou alors la version vide pour utiliser\u00a0 au format A3 avec des notes adh\u00e9sives.<\/span><\/div>\r\n<div><\/div>\r\n<div><iframe loading=\"lazy\" src=\"https:\/\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/Carte-empathie-2017-3.pdf\" width=\"100%\" height=\"800\" style=\"border: 1px solid #ddd;\" title=\"Carte empathie 2017 3\"><\/iframe><p><a class=\"pe-pdf-lien\" href=\"https:\/\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/Carte-empathie-2017-3.pdf\" target=\"_blank\" rel=\"noopener\">Ouvrir le PDF dans un nouvel onglet<\/a><\/p><\/div>\r\n<div><\/div>\r\n<div><iframe loading=\"lazy\" src=\"https:\/\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/Carte-empathie-2017-vide.pdf\" width=\"100%\" height=\"800\" style=\"border: 1px solid #ddd;\" title=\"Carte empathie 2017 vide\"><\/iframe><p><a class=\"pe-pdf-lien\" href=\"https:\/\/portaileduc.net\/website\/wp-content\/uploads\/2019\/04\/Carte-empathie-2017-vide.pdf\" target=\"_blank\" rel=\"noopener\">Ouvrir le PDF dans un nouvel onglet<\/a><\/p><\/div>\r\n<\/div>\n\n\n<div class=\"wp-block-group pe-lire-aussi is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">\u00c0 lire aussi sur PortailEduc<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/portaileduc.net\/website\/cartes-des-emotions\/\">Cartes des \u00e9motions gratuites \u00e0 imprimer<\/a><\/li>\n\n\n<li><a href=\"https:\/\/portaileduc.net\/website\/leducation-emotionnelle-200-activites-pedagogiques-et-ludiques\/\">L&rsquo;\u00e9ducation \u00e9motionnelle : 200 activit\u00e9s p\u00e9dagogiques et ludiques<\/a><\/li>\n\n\n<li><a href=\"https:\/\/portaileduc.net\/website\/photolangage\/\">Photolangage : m\u00e9thode et photos gratuites en PDF<\/a><\/li>\n\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>La carte d&#8217;empathie, outil du design thinking revu par Dave Gray, aide \u00e0 se mettre \u00e0 la place de l&rsquo;autre. Explications et pistes pour l&rsquo;utiliser en classe ou en formation.<\/p>\n","protected":false},"author":2,"featured_media":1868,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_post_was_ever_published":false},"categories":[145,96],"tags":[302,307,315],"class_list":["post-1865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sciences-humaines-et-sociales","category-sante-services-aux-personnes","tag-emotions-et-bien-etre","tag-sciences-humaines-sociales","tag-sante-services-aux-personnes"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6aRPV-u5","jetpack-related-posts":[{"id":1003,"url":"https:\/\/portaileduc.net\/website\/cartes-des-emotions\/","url_meta":{"origin":1865,"position":0},"title":"Cartes des \u00e9motions gratuites \u00e0 imprimer","author":"Maxime Duquesnoy","date":"23 f\u00e9vrier 2018","format":false,"excerpt":"Trois ressources gratuites pour imprimer des cartes des \u00e9motions en PDF et aider les \u00e9l\u00e8ves \u00e0 reconna\u00eetre, nommer et exprimer ce qu'ils ressentent, de la maternelle au primaire.","rel":"","context":"Dans &quot;Outils p\u00e9dagogiques&quot;","block_context":{"text":"Outils p\u00e9dagogiques","link":"https:\/\/portaileduc.net\/website\/category\/outils-pedagogiques\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2018\/02\/emotions.jpg?fit=1200%2C903&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2018\/02\/emotions.jpg?fit=1200%2C903&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2018\/02\/emotions.jpg?fit=1200%2C903&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2018\/02\/emotions.jpg?fit=1200%2C903&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2018\/02\/emotions.jpg?fit=1200%2C903&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":2731,"url":"https:\/\/portaileduc.net\/website\/calme-et-attentif-comme-une-grenouille-jeu-de-loie\/","url_meta":{"origin":1865,"position":1},"title":"Calme et attentif comme une grenouille : jeu de l&rsquo;oie","author":"Maxime Duquesnoy","date":"25 mars 2020","format":false,"excerpt":"\"Calme et attentif comme une grenouille\" met \u00e0 votre disposition un jeu de l\u2019oie \u00ab version grenouille \u00bb \ud83d\udc38 Vous pouvez t\u00e9l\u00e9charger la planche de jeu et vous munir d\u2019un d\u00e9 \ud83c\udfb2 Les cases sont l\u2019occasion de faire des petits exercices d\u2019attention, de relaxation ou d\u2019empathie. Pr\u00eat.e. pour l\u2019aventure ?\u2026","rel":"","context":"Dans &quot;Outils p\u00e9dagogiques&quot;","block_context":{"text":"Outils p\u00e9dagogiques","link":"https:\/\/portaileduc.net\/website\/category\/outils-pedagogiques\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2020\/03\/le-grand-jeu-de-la-grenouille-scaled.jpg?fit=1200%2C791&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2020\/03\/le-grand-jeu-de-la-grenouille-scaled.jpg?fit=1200%2C791&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2020\/03\/le-grand-jeu-de-la-grenouille-scaled.jpg?fit=1200%2C791&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2020\/03\/le-grand-jeu-de-la-grenouille-scaled.jpg?fit=1200%2C791&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2020\/03\/le-grand-jeu-de-la-grenouille-scaled.jpg?fit=1200%2C791&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":2420,"url":"https:\/\/portaileduc.net\/website\/outil-pour-agir-autour-dune-situation-de-maltraitance\/","url_meta":{"origin":1865,"position":2},"title":"Outil pour agir autour d&rsquo;une situation de maltraitance","author":"Maxime Duquesnoy","date":"23 octobre 2019","format":false,"excerpt":"La Commission de Coordination de l\u2019Aide aux Enfants Victimes de Maltraitance de Tournai a produit un WEB DOC \u00ab Que faire si je suis confront\u00e9 \u00e0 une situation de maltraitance d\u2019enfants? M\u2019appuyer sur un r\u00e9seau de confiance.\u00bb \u00a0 Mieux se conna\u00eetre pour mieux travailler ensemble Ce web documentaire s\u2019adresse \u00e0\u2026","rel":"","context":"Dans &quot;Sciences humaines et sociales&quot;","block_context":{"text":"Sciences humaines et sociales","link":"https:\/\/portaileduc.net\/website\/category\/domaines-disciplines\/sciences-humaines-et-sociales\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/10\/ccaevmwebdoc.jpg?fit=1200%2C465&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/10\/ccaevmwebdoc.jpg?fit=1200%2C465&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/10\/ccaevmwebdoc.jpg?fit=1200%2C465&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/10\/ccaevmwebdoc.jpg?fit=1200%2C465&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/10\/ccaevmwebdoc.jpg?fit=1200%2C465&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":3627,"url":"https:\/\/portaileduc.net\/website\/la-securite-sociale-wikifin\/","url_meta":{"origin":1865,"position":3},"title":"La s\u00e9curit\u00e9 sociale (Wikifin)","author":"Maxime Duquesnoy","date":"27 juin 2020","format":false,"excerpt":"Wikifin School propose gratuitement diff\u00e9rentes activit\u00e9s. L'une d'elle porte sur la s\u00e9curit\u00e9 sociale et propose un dossier t\u00e9l\u00e9chargeable et une vid\u00e9o explicative. \u00a0 \u00a0 Ouvrir le PDF dans un nouvel onglet \u00a0 Vous trouverez sur WIKIFIN d'autres ressources vous permettant d\u2019aborder diverses th\u00e9matiques avec vos \u00e9l\u00e8ves. https:\/\/www.wikifin.be\/fr\/wikifin-school\/informations-utiles","rel":"","context":"Dans &quot;Economie&quot;","block_context":{"text":"Economie","link":"https:\/\/portaileduc.net\/website\/category\/domaines-disciplines\/economie\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2020\/04\/marche_du_travail.png?fit=480%2C318&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":2066,"url":"https:\/\/portaileduc.net\/website\/communication-gerer-lagressivite\/","url_meta":{"origin":1865,"position":4},"title":"Communication &#8211; G\u00e9rer l&rsquo;agressivit\u00e9","author":"Maxime Duquesnoy","date":"25 mai 2019","format":false,"excerpt":"Le SPF Sant\u00e9 publique propose, sur son site, dans le cadre du manuel du secouriste ambulancier, un support d\u00e9di\u00e9 \u00e0 la gestion de l'agressivit\u00e9. https:\/\/www.health.belgium.be\/fr\/secouriste-ambulancier-informations-sur-la-formation Bien qu\u2019orient\u00e9 vers le m\u00e9tier de secouriste ambulancier, ce support peut s\u2019av\u00e9rer tr\u00e8s utile pour des cours de communication. Il est disponible via le lien\u2026","rel":"","context":"Dans &quot;Fran\u00e7ais - Communication&quot;","block_context":{"text":"Fran\u00e7ais - Communication","link":"https:\/\/portaileduc.net\/website\/category\/domaines-disciplines\/francais-communication\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/05\/G%C3%A9rer-l%E2%80%99agresivit%C3%A9.jpg?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/05\/G%C3%A9rer-l%E2%80%99agresivit%C3%A9.jpg?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/05\/G%C3%A9rer-l%E2%80%99agresivit%C3%A9.jpg?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/05\/G%C3%A9rer-l%E2%80%99agresivit%C3%A9.jpg?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/portaileduc.net\/website\/wp-content\/uploads\/2019\/05\/G%C3%A9rer-l%E2%80%99agresivit%C3%A9.jpg?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":1622,"url":"https:\/\/portaileduc.net\/website\/parler-du-cancer-aux-enfants\/","url_meta":{"origin":1865,"position":5},"title":"Parler du cancer aux enfants","author":"Maxime Duquesnoy","date":"22 novembre 2018","format":false,"excerpt":"Bien que rarement concern\u00e9s directement par la maladie, les enfants la c\u00f4toient souvent \u00e0 travers leur entourage. Le sujet est particuli\u00e8rement compliqu\u00e9, car tr\u00e8s scientifique, et \u00e9minemment sensible,\u00a0douloureux pour ceux qui le vivent. En cela, le cancer reste particuli\u00e8rement difficile \u00e0 aborder. 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